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Privacy policy




Please review our Privacy Policy regularly as it is subject to intermittent amendment.
What is this Privacy Policy for?

This privacy policy is for this website [https://www.smartfoxinnovation.co.uk/] and served by SmartFox Innovation and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

1. The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK and EU national laws and requirements for user privacy.

2. What information do we collect?

We may collect the following personal information: Your IP address (in server logs).
- Your name (where it is provided to us in the contact forms on this website).
- Your email address (where it is provided to us in the contact forms on this website).
- Your phone number (where it is provided to us in the contact forms on this website).

3. What do we use this information for?

Your IP address may be used for diagnostic and forensic reasons on our server or for the purposes of identifying your business name when browsing the site from a corporate network location. Your name and other contact details will be used for the purposes of answering enquiries.

4. How long will we keep your data?

Your IP address information will be retained in server logs for 30 days and then deleted. Contact information will be retained for 7 years following completion of any contractual engagement.

5. How can I control the use of my data?

You have a wide range of rights as regards your personal data. Under current data protection laws, you have the right to request the following:

- The right to erasure of your data (the right to be forgotten).
- The right to object (the right to have us stop using your data for a specified purpose).
- The right to amendment (the right to have incorrect data amended).
- The right to access (to be given a copy of all the data we hold on you in a portable format).
- The right to the restriction of processing (to restrict the use of your data).
- Rights related to automated processing (we do not conduct any automated processing)

If you have any questions at all about your data or SmartFox Innovation’s data protection, please use the following contact information:

Email: support@smartfoxinnovation.com

You are also entitled to raise a complaint with the ICO whose details can be found here: www.ico.org

6. How do we protect your data?

All our staff receive training on information security and data protection and we take this responsibility very seriously as an organisation.

7. Use of Cookies?

This website uses cookies in order to improve the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html ].

8. Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted.

9. External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

10. Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate, engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

11. Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Please do not hesitate in contacting us regarding this Privacy Policy at support@smartfoxinnovation.com.